Enabling Camera Permissions for Sign-up

Last updated: 2026-02-25

Allowing your app or browser to access your camera

To complete your GoGet sign-up (including identity verification), the web browser or app needs access to your device’s camera so you can scan your licence or passport and face.

If you accidentally said No when asked, or camera access isn’t working, follow the steps below to enable permissions.

Signing up on the web

Signing up in the app

Web Camera Permission Troubleshooting

Allowing your browser to access your camera (iphone or iOS)

  1. Open Settings: Go to the Settings app on your iPhone.
  2. Go to Privacy & Security: Tap on "Privacy & Security".
  3. Select Camera: Tap on "Camera".
  4. Choose your browser: Find the browser you're using (e.g. Safari, Chrome) in the list of apps.

Allow access: Tap the toggle next to your browser to allow camera access. It should turn green.

Allowing your browser to access your camera (Android)

There are two ways to allow camera access, depending on whether you blocked it before:

If you haven't blocked camera access before:

  1. Tap the More menu in your browser: Tap the three vertical dots in the top right corner of your browser.
  2. Go to Site Settings: Tap "Settings", then "Site Settings".
  3. Allow camera access: Tap "Camera", then tap the toggle to turn it on.

If you previously blocked camera access:

  1. Tap the More menu in your browser: Tap the three vertical dots in the top right corner of your browser.
  2. Go to Site Settings: Tap "Settings", then "Site Settings".
  3. Find Camera settings: Tap "Camera".
  4. Unblock GoGet: Find the GoGet website address (it will start with https://app.goget.com.au) in the "Blocked" list and tap it.
  5. Allow access: Tap "Allow" to give the site permission to use your camera.

Allowing camera access in your device settings (for browser apps)

If you're using the app version of your browser (like the Chrome app), you'll also need to allow camera access in your device settings:

  1. Open your device settings: Go to the Settings app on your phone.
  2. Find your browser: Tap "Apps", then find your browser (e.g. Chrome). You might need to tap "See all apps".
  3. Allow camera access: Tap "Permissions", then "Camera", then choose "Allow only while using the app".

Note: If you're still having trouble after making these changes, try refreshing the page.

App Camera Permission Troubleshooting

On Apple iPhone

  1. Open your Settings app on your device.
  2. Scroll down and find GoGet in your list of apps.
  3. Tap GoGet.
  4. Under Allow GoGet to Access, turn Camera to On.
  5. Return to the GoGet app and try signing up again.

If you don’t see GoGet in the list, make sure the app is installed and open your home screen search to find it.

This also applies if you initially denied camera access when prompted. GoGet needs this permission to scan your license.

On Android

  1. Open your device Settings.
  2. Tap Apps or Apps & notifications.
  3. Find and tap GoGet.
  4. Tap Permissions.
  5. Tap Camera and choose Allow only while using the app.
  6. Go back to the GoGet app and continue with sign-up.

If you don’t see Camera listed, look for a Permission manager or App permissions section. Android may group permissions slightly differently depending on the device.

Still Having Trouble?

Here are a few quick tips:

  • Restart the app or browser after changing permissions.
  • Make sure your device software and GoGet app are up to date.
  • If you’re on iPhone with Screen Time restrictions, check under Screen Time > Content & Privacy Restrictions to ensure camera access isn’t blocked.