The official GoGet guide to refuelling

GoGet always pays for petrol, but we rely on you to fill up.

How to refuel

(a) When using a Vehicle, you must:
(i) ensure that, at the end of your booking, there is at least a quarter of a tank of fuel in the Vehicle; and
(ii) refuel the Vehicle with the correct fuel, as advised in the booking confirmation email or app.

WEX Motorpass

Our fuel card is called WEX Motorpass and is accepted at almost every petrol station. It’s a single card that can be used in lots of different petrol retailers and has the name of the car type and the allowed fuel grade written on it.

Pin

The fuel pin for the card is written in a few places, so it's always easy to find

• The GoGet App
• Booking Confirmation email

Every car has fuel cards, which you use to pay on our account. If your car has below ¼ tank of petrol during your booking, you need to refuel it. The fuel pin is provided in your confirmation email and in the app in the Bookings tab by clicking on your current booking. If you don’t have access to it the time of refuelling, please call us on 1300 769 389, and we can provide it to you.

If you are unable to find a fuel card in the vehicle, please call GoGet as soon as possible so we can organise a replacement.

Reimbursement

If you need to pay for petrol with your own money for any reason, take a photo of the receipt and submit a fuel reimbursement request in the App. To do this, visit Profile > Fuel Reimbursement and follow the steps listed.